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Shipping Policy

 

At Cozy Luxes, we are committed to delivering your orders promptly and securely. Please review our shipping policy to understand our shipping process, delivery times, and associated charges.

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Order Processing Time

  • All orders are processed within one (1) day of order placement and then taken for production.

  • Please note that this processing time does not include weekends or holidays.

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Production Time

  • As all our products are made to order, please allow a maximum of 3 – 7 working days for production before your order is shipped.

  • Customization requests may require additional production time.

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Shipping Methods

  • We offer shipping through reputable courier services to ensure the safe and timely delivery of your orders.

  • The available shipping methods may vary depending on your location and parcel weight.

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Shipping Delivery

  • You will receive a tracking ID along with courier partner details via email when your product is shipped.

  • The product will be delivered in 3 – 7 working days, maximum.

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Shipping Charges

  • Shipping charges are calculated based on the destination location and parcel weight.

  • The shipping cost will be displayed at checkout before you complete your purchase.

  • Please note that shipping charges are non-refundable, except in cases where the product is damaged or defective upon arrival.

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Order Tracking

  • Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

  • You can use this tracking information to monitor the status of your shipment and estimate the delivery date.

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International Shipping

  • We currently do not offer international shipping.

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Delivery Address

  • Please ensure that the shipping address provided during checkout is accurate and complete.

  • We cannot be held responsible for delays or non-delivery due to incorrect or incomplete address information.

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Delivery Issues

  • In the rare event that you encounter any issues with the delivery of your order, please contact our customer support team at customercarecozyluxes@gmail.com for assistance.

  • We will work with the courier service to resolve the issue promptly.

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Contact Us

If you have any further questions or concerns about our shipping policy, please feel free to reach out to our customer support team. We’re here to assist you.

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Subscribe to Our Emails

Stay updated with our latest products, offers, and more by subscribing to our emails when placing your order or visiting our website.

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